Last updated: 21 July 2026 · Version 1.0
1. About us
Premier Event Staff Ltd (“we”, “us”) is registered in England and Wales. Company number [to be confirmed]. Registered office [to be confirmed]. Contact info@premiereventstaff.co.uk · 01384 226171.
2. Definitions
- Client — the person or business placing the booking.
- Staff — event personnel supplied by us for the booking.
- Booking — a confirmed request submitted via our website, portal, email or phone.
- Assignment — the specific shift a member of Staff has been booked to work.
3. Formation of contract
A contract is formed when we issue a booking confirmation (including reference PES-YYYYMMDD-XXXXX) and, where applicable, payment of the deposit is received. Quotes are valid for 14 days unless stated otherwise.
4. Fees, deposits and payment
- All prices are in GBP and, unless stated otherwise, exclusive of VAT. Where VAT is chargeable, it will be shown separately.
- A non-refundable deposit is payable at booking to secure staff. The balance is due before or on the event date, per the invoice terms.
- Payments are processed by Stripe Payments UK Ltd. Card details are handled entirely by Stripe.
- Late payment interest may be charged at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.
5. Cancellation and changes
Cancellation by the Client:
- More than 14 days before the event: deposit forfeited.
- 7–14 days before: 50% of the total booking fee.
- Less than 7 days before: 100% of the total booking fee.
- Reductions in staff numbers within 7 days of the event are treated as partial cancellations on the above scale.
Cancellation by us: we will always use reasonable endeavours to fulfil a booking. If we cannot, we will refund any amount paid for the affected staff. Our liability for cancellation is limited to that refund.
6. Cover, replacements and standards
If a member of Staff is unable to attend due to sickness or emergency, we will use reasonable endeavours to provide a suitable replacement of equivalent skill. All Staff are vetted, right-to-work checked, uniformed and briefed to Premier Event Staff standards.
7. Client obligations
- Provide accurate event details (venue, timings, dress code, duties, break provision).
- Ensure a safe working environment compliant with the Health and Safety at Work etc. Act 1974.
- Provide free access to drinking water and reasonable rest breaks in line with the Working Time Regulations 1998.
- Not offer employment directly to Staff for a period of 6 months after their last assignment without our written consent (a transfer fee may apply).
8. Health, safety and conduct
Staff will comply with all reasonable and lawful instructions given by the Client on site. Staff have the right to refuse duties that are unsafe, unlawful, or outside the scope of the booking. We reserve the right to withdraw Staff who are treated abusively.
9. Liability
- Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
- We carry Public Liability and Employers’ Liability insurance. Certificates available on request.
- Subject to the above, our total liability for any booking is limited to the fees paid for that booking.
- We are not liable for indirect or consequential loss, loss of profit, revenue, business or reputation.
10. Consumer bookings
If you book as a consumer (not for business purposes), your statutory rights under the Consumer Rights Act 2015 are unaffected. You may have a 14-day cancellation right under the Consumer Contracts Regulations 2013, unless the event date falls within that period and you have asked us to start work sooner.
11. Data protection
We process personal data in accordance with our Privacy Policy.
12. Force majeure
Neither party is liable for failure to perform caused by events beyond reasonable control, including severe weather, industrial action, pandemic, government restriction, or venue closure.
13. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
14. Contact
Premier Event Staff Ltd — info@premiereventstaff.co.uk · 01384 226171.